Can I place my order through email or by phone?

  • We are unable to place your order via email or phone. Please submit your order via our website.

What payment methods do you accept?

  • We accept Paypal, Visa, MasterCard and Amex. Our website has a strong anti-fraud system in place. You can put your order in without any hesitation.

Can I cancel or change my online order prior to shipping?

  • We immediately start to process your order as soon as it’s placed. There isn’t a delay that allows us time to cancel or change orders once they’re submitted. We apologize for any inconvenience. If you need to make changes, please wait to receive your order and make any returns at that time.

How is sales tax calculated?

  • Tax will be calculated at time of checkout, and is based on where your order will be shipped to.

When will I be charged for my order?

  • When you place an order with FDJ Collection, we’ll first authorize your credit and then place a hold on your card for an amount equal to your order, until your order has shipped. Your card will only be charged after your order has shipped. Please note that Paypal pushes the payment process right away.